At Metlartis Enterprises Holdings, we value our customers and strive to ensure satisfaction with our products. This Refund and Return Policy outlines the terms under which products may be returned or refunded.
Returns
- Products are eligible for return only in the case of manufacturing defects or damage during delivery.
- Customers must notify us within 7 days of delivery to initiate a return request.
- Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
- Once the returned product is inspected and approved, a refund will be processed to the original payment method.
- Refunds may take 7–10 business days depending on your bank or payment provider.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
- We offer replacement for defective or damaged products, subject to availability.
- If a replacement is not available, a refund will be issued.
Non-Returnable Items
- Customized or made-to-order tooling solutions.
- Products damaged due to misuse, mishandling, or improper storage.
- Items returned without original packaging or incomplete components.
Process for Returns
- Contact our customer support team at info@metlartis.com/70423-18748 with order details and issue description.
- Our team will review and confirm eligibility for return.
- Ship the product back to the address provided.
- Once inspected, we will process a refund or replacement as applicable.
Contact Us
For questions or assistance regarding returns and refunds, please reach out to us:
Metlartis Enterprises Holdings
Email: info@metlartis.com
Phone: +91 81468-78117, 70423-18748
Address: Plot No.: 486, Industrial Focal Point, Phase IX, SAS Nagar, Mohali- 160062 Punjab, INDIA
Last Updated: 18 Sep, 2025